Subject: Ticket Assigned - Conversation with anna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 12:00:00 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Bot:  Hi again! Bot:  Please enter your name Customer:  anna Bot:  Hi Anna ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:52 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:53 PM, 18th Aug                     anna                             03:53 PM, 18th Aug                     anna                    Why am i charged for delivery           03:53 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:54 PM, 18th Aug                     anna                    So           03:55 PM, 18th Aug                   Shivani                    We will have forwarded your issue to our concern team and request you to please allow us some time to resolve your issue.           03:55 PM, 18th Aug                     anna                    I have called the customer care           03:55 PM, 18th Aug                     anna                    They told that they will report           03:56 PM, 18th Aug                     anna                    But....no reply           03:56 PM, 18th Aug                   Shivani                    Kindly allow us some more time to fix this issue.           03:56 PM, 18th Aug                     anna                    How much time           03:57 PM, 18th Aug                   Shivani                    Once we will receive any update form our team we will get back to you.           03:57 PM, 18th Aug                     anna                    Are the other customers facing the same problem           03:58 PM, 18th Aug                     anna                    Okay           03:58 PM, 18th Aug                   Shivani                    There is some technical issue and we have reported it already.           03:58 PM, 18th Aug                   Shivani                    Thank you for understanding.           03:58 PM, 18th Aug                     anna                    Okay           03:58 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            03:58 PM, 18th Aug                     anna                    Thanks           03:58 PM, 18th Aug                   Shivani                    You're most welcome.           03:59 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:59 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401187