Subject: Ticket Assigned - Conversation with hashim Khan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 09:01:26 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hashim Khan hashim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hashim Bot:  Hi Hashim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966546018500            12:50 PM, 18th Aug                     hashim                    Ok           12:50 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:50 PM, 18th Aug                     hashim                    Hi           12:51 PM, 18th Aug                     hashim                    I am regular client even shipped couple a days back for apx 650 apx           12:51 PM, 18th Aug                     hashim                    But I am very annoyed           12:51 PM, 18th Aug                     hashim                    One online order is cancelled and money not returned           12:51 PM, 18th Aug                     hashim                    From 13 apr           12:52 PM, 18th Aug                     hashim                    And also we cancelled order right after ordering as we had to make new           12:52 PM, 18th Aug                     hashim                    And a SAR 100 for shipping is deducted           12:52 PM, 18th Aug                     hashim                    Why so delay and why that deduction           12:52 PM, 18th Aug                     hashim                    Order number           12:53 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:53 PM, 18th Aug                   Shivani                    Kindly share your order number.           12:53 PM, 18th Aug                     hashim                    6481021497           12:54 PM, 18th Aug                   Shivani                    Thank you for your response.           12:54 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:54 PM, 18th Aug                     hashim                    And you can check how much we have been shopping and also you can check my shukran to see how much we buy           12:54 PM, 18th Aug                     hashim                    Sure please return that 100 for shipping also as the order was cancelled very fast same day           12:55 PM, 18th Aug                     hashim                    And that SAR 1045.50           12:55 PM, 18th Aug                     hashim                    As it show still pending as I sent you pictures           12:55 PM, 18th Aug                   Shivani                    Thank you for holding up            12:56 PM, 18th Aug                   Shivani                    We would request you to please get in touch with the Homecentre support team.           12:56 PM, 18th Aug                   Shivani                    Kindly contact them on [email-masked]           12:57 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            12:57 PM, 18th Aug                     hashim                    Can you check the status atleast           12:58 PM, 18th Aug                     hashim                    What is the issue           12:58 PM, 18th Aug                     hashim                    Or should I call them           12:58 PM, 18th Aug                   Shivani                    We are sorry to inform you that we are unable to assist with the home centre orders.           01:00 PM, 18th Aug                     hashim                    Ok           01:00 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:01 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1400403