Subject: Ticket Assigned - Conversation with anna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 08:46:15 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Customer:  Is delivery free above kd 18 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anna ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:39 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:40 PM, 18th Aug                     anna                    Is delivery free for above kd18           12:40 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:41 PM, 18th Aug                     anna                    Sure           12:41 PM, 18th Aug                   Shivani                    Thank you for holding up            12:41 PM, 18th Aug                   Shivani                    Yes, the shipping cost is free on the order above KWD 18.           12:41 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            12:42 PM, 18th Aug                     anna                             12:42 PM, 18th Aug                     anna                             12:43 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:43 PM, 18th Aug                     anna                    Pls  disregard the first one           12:43 PM, 18th Aug                   Shivani                    We will forward your  issue to our concern team.           12:44 PM, 18th Aug                     anna                    Ok           12:44 PM, 18th Aug                   Shivani                    Once we will get any update we will get back to you on your email.           12:44 PM, 18th Aug                     anna                    Sure           12:44 PM, 18th Aug                     anna                    Pls do it asap           12:45 PM, 18th Aug                   Shivani                    We will try to resolve it on priority.           12:45 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            12:45 PM, 18th Aug                     anna                    No thanks           12:45 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:46 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1400339