Subject: New Reply Received - Re: ﻿Your order has been cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 18:23:20 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your order has been cancelled   Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Good Evening</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Im not understanding and i insist to have may mony back in my bank account or i will go to ministry of commerce and industry and replace a complaint cuz due to the new rule the customer have the right to have the money back not in a voucher.</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
and also due to corona virus also i have the right with the new rules to have my money back in my bank account.</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
with your bad website that cancel my order 3 times and this is may fault that i trust you and re-order 3 times so this is the last time i will tell you to return my money back in my account.</div>
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so if you will not put my money back in my bank account i will sent a msg to the ministy of commerce.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, August 17, 2020 6:35:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1381749] - Re: Your order has been cancelled
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<div>Hi Sara,</div>
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Thank you for your response.<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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We are sorry to inform you that we can not transfer the amount in your account as we have already processed the refund as a refund voucher.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1381749