Subject: Ticket Assigned - Conversation with hussain
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 13:32:47 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hussain hussain                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hussain ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:17 PM, 17th Aug                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           05:19 PM, 17th Aug                   Abhishek                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:20 PM, 17th Aug                     hussain                    Hi, Is like to cancel order 6210274429 and refund my money.           05:20 PM, 17th Aug                   Abhishek                   I would request you to please stay on-hold while I investigate and retrieve the information.           05:20 PM, 17th Aug                   Abhishek                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:21 PM, 17th Aug                     hussain                    So, you didn’t cancel my order?           05:21 PM, 17th Aug                   Abhishek                   Our team is on it.           05:22 PM, 17th Aug                   Shivani                    We will forward your cancellation request to our team.           05:27 PM, 17th Aug                   Shivani                    Once we will update from our team, we will get back to you on your email.           05:29 PM, 17th Aug                   Shivani                    Is there anything else I can help you with?            05:29 PM, 17th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:31 PM, 17th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:32 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1397700