Subject: Ticket Assigned - Conversation with hussain
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 12:24:40 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hussain hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hussain Bot:  Hi Hussain ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966557488925            03:50 PM, 17th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:50 PM, 17th Aug                     hussain                    Hi, the item cancellation request tool online is not available           03:51 PM, 17th Aug                   Shivani                    Kindly share your order number.           03:51 PM, 17th Aug                     hussain                    I can’t cancel items from my orders           03:51 PM, 17th Aug                   Shivani                    We  sincerely apologies for the inconvenience caused to you.           03:52 PM, 17th Aug                   Shivani                    Kindly share your order number.           03:53 PM, 17th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:55 PM, 17th Aug                     hussain                    This is the item I want to cancel           03:56 PM, 17th Aug                     hussain                             03:56 PM, 17th Aug                     hussain                    This is the order           03:56 PM, 17th Aug                     hussain                    Chat widget opened           03:57 PM, 17th Aug                     hussain                             03:57 PM, 17th Aug                     hussain                    /startOver           03:58 PM, 17th Aug                   Shivani                    Thank you for your response.           03:58 PM, 17th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:58 PM, 17th Aug                     hussain                    Chat widget opened           03:59 PM, 17th Aug                     hussain                    Sure           03:59 PM, 17th Aug                   Shivani                    Thank you for holding up            04:01 PM, 17th Aug                   Shivani                    We are sorry to inform you that the cancellation of the item will not be possible at this time.           04:01 PM, 17th Aug                     hussain                    Exactly: Why? and why did you disable the cancellation option in “my account” online?           04:03 PM, 17th Aug                   Shivani                    The order is ready to be shipped and at this time cancellation will not be possible.           04:04 PM, 17th Aug                   Shivani                    However, you can return the item once it got delivered.           04:04 PM, 17th Aug                     hussain                    Ok.  Thank you!  But again, why there is no cancellation / return option in “my account” order details anymore?           04:06 PM, 17th Aug                   Shivani                    Once you will receive your order then the return option will be shown in your account.           04:07 PM, 17th Aug                     hussain                    And cancellation option before order ships is no longer available from Landmark brands?           04:09 PM, 17th Aug                   Shivani                    It is available for some time once the order is ready to be shipped the option is no longer available.           04:10 PM, 17th Aug                     hussain                    What’s weird is that with most orders the option is not available even several weeks before shipping.           04:12 PM, 17th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:12 PM, 17th Aug                     hussain                    For example, order number 6210274429 no option for several weeks, and order is not ready for pickup yet!           04:13 PM, 17th Aug                     hussain                    I placed order Number 6210274429 4 weeks ago.           04:13 PM, 17th Aug                   Shivani                    We are sorry for that.           04:18 PM, 17th Aug                   Shivani                    Please let us know do you want to cancel this order #  6210274429?           04:19 PM, 17th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:21 PM, 17th Aug                   Shivani                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us.

Thank you for contacting us.           04:24 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1397403