Subject: Ticket Assigned - Conversation with rajdeep
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 11:21:45 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajdeep rajdeep                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajdeep Bot:  Hi Rajdeep ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556231119            03:05 PM, 17th Aug                     rajdeep                    Need to cancel one item, by mistake i bought a women's shoe           03:06 PM, 17th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:07 PM, 17th Aug                   Shivani                    Kindly share your order number.           03:07 PM, 17th Aug                     rajdeep                    Chat widget opened           03:08 PM, 17th Aug                     rajdeep                    9797872050           03:10 PM, 17th Aug                     rajdeep                    Chat widget opened           03:11 PM, 17th Aug                   Shivani                    Thank you for your response.           03:12 PM, 17th Aug                     rajdeep                    No problem           03:12 PM, 17th Aug                   Shivani                    We are sorry to inform you that cancellation of the item will not be possible at the order is ready to be shipped.           03:12 PM, 17th Aug                   Shivani                    However, you can return the item after collecting it at store itself.           03:12 PM, 17th Aug                     rajdeep                    And how will i get the refund?           03:13 PM, 17th Aug                     rajdeep                    This feedback might be useful for center point. The product overview doesn't tell if it's a unisex, men's or women's shoe, it a big problem when someone comes directly from social media ad posts.           03:15 PM, 17th Aug                   Shivani                    Once you will return the item and the amount will be refund back to your account within 2 - 15 working days.           03:15 PM, 17th Aug                   Shivani                    Thank you for your feedback.           03:16 PM, 17th Aug                   Shivani                    We will definitely work on this issue and improve the service.           03:17 PM, 17th Aug                   Shivani                    Is there anything else I can help you with?            03:17 PM, 17th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           03:21 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1397149