Subject: Ticket Assigned - Conversation with roxanne
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 11:14:05 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roxanne roxanne                    Bot:  Hi again! Bot:  Please enter your name Customer:  roxanne Bot:  Hi Roxanne ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6215930044 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:00 PM, 17th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:01 PM, 17th Aug                     roxanne                    Hi, how can i cancel my orders when it is already in "processing"?           03:02 PM, 17th Aug                     roxanne                    I wanted to change the contact details provided. Im afraid they cant contact me when they will deliver it.           03:03 PM, 17th Aug                   Shivani                    We would like to inform you that cancellation of the order will not be possible at this time.           03:04 PM, 17th Aug                   Shivani                    However, you can share your updated contact number and full address so that we can forwrad it to our courier team.           03:05 PM, 17th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:08 PM, 17th Aug                     roxanne                    Please  change it to +966533754908           03:08 PM, 17th Aug                   Shivani                    Thank you for your response.           03:08 PM, 17th Aug                     roxanne                    Sorry for the delayed reply           03:09 PM, 17th Aug                   Shivani                    We will share it with our team and will update you on your email, once we will get any update.           03:09 PM, 17th Aug                   Shivani                    Is there anything else I can help you with?            03:09 PM, 17th Aug                     roxanne                    How long would it take for them to update it?           03:09 PM, 17th Aug                     roxanne                    And how many days before i receive my orders please?           03:10 PM, 17th Aug                   Shivani                    We will forward them on priority and ask them to deliver the order as soon as possible.           03:11 PM, 17th Aug                     roxanne                    Thank you! Please do update me once they change the contact details.           03:12 PM, 17th Aug                   Shivani                    We will get back to soon on your email.           03:13 PM, 17th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           03:13 PM, 17th Aug                     roxanne                    Chat widget opened           03:13 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1397109