Subject: New Reply Received - FW: Refund money
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 11:13:59 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  FW: Refund money   Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Accordingly to my calculation today is 13<sup>th</sup> day since u said u transferred. And bank said no transaction done. Will never shop online and never advise
 my family to do the same.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> 17/08/2020 2:03 PM<br>
<b>To:</b> Mukadam, Fairoz Abdul Wahab &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1392281] - FW: Refund money</span>
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<strong><u><span style="font-size:11.5pt;line-height:106%;color:#C00000">CAUTION </span>
</u></strong><strong><span style='font-size:11.5pt;line-height:106%;font-family:"Calibri",sans-serif'>: This is an external email, do not click on links or open attachments unless you recognize the sender and know the content is safe!. </span></strong><span style='font-size:11.5pt;line-height:106%;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Mukadam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that this is surely not the experience we want our customers to have when they shop with us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We can understand your frustration here. Please be assured this will not repeat in future again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund on 28 July, 2020 and the amount you paid online will be refunded back to your original payment method within
 2 - 15 working days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1392281:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1392281