Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 10:20:28 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8397484339 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            02:12 PM, 17th Aug                     hello                    Hello           02:12 PM, 17th Aug                   Bot                   أهلا مرة أخرى!           02:12 PM, 17th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:14 PM, 17th Aug                     hello                    I would like to inquire about the status of my order no           02:14 PM, 17th Aug                     hello                    8397484339           02:14 PM, 17th Aug                     hello                    It says its ready for collection but i haven't received any call or email yet           02:14 PM, 17th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:14 PM, 17th Aug                     hello                    And on the app it still says processing           02:14 PM, 17th Aug                     hello                    Sure           02:15 PM, 17th Aug                   Shivani                    Thank you for holding up            02:15 PM, 17th Aug                   Shivani                    We would like to inform you that your order is ready for collection at store.           02:16 PM, 17th Aug                     hello                    Thank you .. so I'll just show my order number and be able to receive it?           02:16 PM, 17th Aug                   Shivani                    We request you to please provide them the reference token number #  159413040600090843.           02:18 PM, 17th Aug                   Shivani                    Please ignore above message.           02:18 PM, 17th Aug                   Shivani                    Yes, you can show them your order confirmation email.           02:19 PM, 17th Aug                     hello                    Thank you           02:19 PM, 17th Aug                   Shivani                    You're most welcome.           02:20 PM, 17th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           02:20 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1396812