Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 10:19:36 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966544562000            02:04 PM, 17th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:05 PM, 17th Aug                     hello                    I returned order           02:06 PM, 17th Aug                     hello                    For one month and half           02:06 PM, 17th Aug                     hello                    Until now i did not receive my money           02:06 PM, 17th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:07 PM, 17th Aug                   Shivani                    Kindly share your order number.           02:07 PM, 17th Aug                     hello                    It is written in the plastic bag which there are my delivery           02:09 PM, 17th Aug                     hello                    Already i gave it to the man who is working in centerpoint shop           02:09 PM, 17th Aug                   Shivani                    We request you to please share your order number so that we can check.           02:09 PM, 17th Aug                     hello                    You can check it by mobile number or email or ID number           02:10 PM, 17th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:11 PM, 17th Aug                     hello                    Return for Printed Maxi Shirt Dress with ... +1item(s) of order 6206706263 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           02:11 PM, 17th Aug                     hello                    This is the measage when i do the return           02:11 PM, 17th Aug                   Shivani                    Thank you for your response.           02:12 PM, 17th Aug                   Shivani                    We would like to inform you that we have already processed refund on 13 July, 2020           02:12 PM, 17th Aug                     hello                    Yes           02:13 PM, 17th Aug                     hello                    But money i did not receive           02:13 PM, 17th Aug                   Shivani                    If you did not receive your refund, kindly contact to you bank.           02:13 PM, 17th Aug                   Shivani                    They would be happy to help you.           02:13 PM, 17th Aug                     hello                    You already do the refund ?           02:14 PM, 17th Aug                     hello                    In which date           02:14 PM, 17th Aug                     hello                    ؟           02:14 PM, 17th Aug                   Shivani                    We have already processed refund on 13 July, 2020           02:14 PM, 17th Aug                     hello                    Ok           02:14 PM, 17th Aug                   Shivani                    Is there anything else I can help you with?            02:16 PM, 17th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           02:19 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1396808