Subject: Ticket Assigned - Conversation with prince
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 09:59:53 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with prince prince                    Bot:  Hi again! Bot:  Please enter your name Customer:  prince Bot:  Hi Prince ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:49 PM, 17th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:51 PM, 17th Aug                     prince                    8396760257           01:51 PM, 17th Aug                     prince                    You didnt transfer my money to my credit           01:52 PM, 17th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:53 PM, 17th Aug                     prince                    I order two sets of socks. But you deliver only one. The credit amount is 2.500 kd           01:54 PM, 17th Aug                     prince                    But you didnt transfer yet           01:54 PM, 17th Aug                   Shivani                    Is this the item #161900991 - - Ankle Length Sports Socks - Set of 5           01:55 PM, 17th Aug                     prince                    Yes           01:55 PM, 17th Aug                   Shivani                    We will forward your missing item issue ti our team and will process refund soon.           01:56 PM, 17th Aug                   Shivani                    We will get back to you on your email.           01:56 PM, 17th Aug                   Shivani                    Is there anything else I can help you with?            01:56 PM, 17th Aug                     prince                    Last week also you said same thing. But didnt transfer the money. So please do it early as possible.           01:57 PM, 17th Aug                   Shivani                    We sincerely apologies for the delay.\           01:58 PM, 17th Aug                   Shivani                    We will resolve your issue on priority.           01:58 PM, 17th Aug                     prince                    Thank you           01:58 PM, 17th Aug                   Shivani                    You're most welcome.           01:59 PM, 17th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:59 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1396721