Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 09:47:12 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">This issue has not been resolved. Until now we are waiting for the refund. We called again the bank they are telling that it will come from your side. Please see attached screenshot of transaction number credited to your account on August 6, 2020 but our order was failed.</div>
<div dir="auto"><br></div>
<div dir="auto">Hope you can solve this issue as soon as possible because it's been a long time we complaint this.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks. </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Aug 11, 2020, 1:50 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div>
<div>Hi Nixon,<br><br>
</div>
<div>Thank you for your response.</div>
<div>
<br style="font-weight:inherit;box-sizing:inherit">
</div>
<div dir="ltr">With reference to order number #8395961469</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>We would like to inform you that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit;box-sizing:inherit">
</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit;box-sizing:inherit">
</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br style="font-weight:inherit;box-sizing:inherit">
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<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Feel free to get in touch with us for further assistance.<br style="font-weight:inherit;box-sizing:inherit">
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<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div></div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043137914425'>Screenshot_20200817-123508.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1360295