Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 07:58:18 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Thank you for your response<div dir="auto"><br></div>
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<div>On Sun, Aug 16, 2020, 7:36 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Arafat,<br><br>Thank you for getting in touch with us.<br><br>With reference to order no #9797493872<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that we do not offer online exchange of the item but you can visit any nearby Shoemart store and get it exchanged from there if the item is physical available at the store.</div>
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<br>However, you can return your purchases through the below channel and place a new order again with the desired size.<br><br>You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1387719