Subject: Ticket Assigned - Conversation with i m rubina
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 16 Aug 2020 11:33:38 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i m rubina i m rubina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i m rubina Bot:  Hi I M Rubina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532715368            03:16 PM, 16th Aug                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           03:16 PM, 16th Aug                     i m rubina                    My complain  number is 1308876           03:16 PM, 16th Aug                     i m rubina                    I have place complain may be 1 month before           03:17 PM, 16th Aug                     i m rubina                    Every time i call help centre theys say courier will call me but still i did not recieve any call           03:17 PM, 16th Aug                     i m rubina                    i have recieve 1 damage product in my order whichbi requested for return           03:18 PM, 16th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:19 PM, 16th Aug                     i m rubina                    I have call repeatedly but i never get call from courier  to return back damage item.           03:20 PM, 16th Aug                   Shivani                    Kindly share your order number so that we can check.           03:21 PM, 16th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:23 PM, 16th Aug                     i m rubina                    Chat widget opened           03:24 PM, 16th Aug                     i m rubina                    6204370509           03:24 PM, 16th Aug                     i m rubina                    Chat widget opened           03:27 PM, 16th Aug                     i m rubina                    This is my order no i           03:27 PM, 16th Aug                   Shivani                    Thank you for your response.           03:27 PM, 16th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:27 PM, 16th Aug                   Shivani                    Thank you for holding up            03:28 PM, 16th Aug                     i m rubina                    Chat widget opened           03:29 PM, 16th Aug                     i m rubina                    U are welcome           03:29 PM, 16th Aug                   Shivani                    We will forward your issue to our courier team and we will get back to you on your email.           03:29 PM, 16th Aug                   Shivani                    Is there anything else I can help you with?            03:29 PM, 16th Aug                     i m rubina                    Chat widget opened           03:30 PM, 16th Aug                     i m rubina                    Just please solve this matter.because i hve wasted too much time on this order           03:31 PM, 16th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:31 PM, 16th Aug                   Shivani                    We will resolve it as soon as possible.           03:31 PM, 16th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:33 PM, 16th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1393298