Subject: Ticket Assigned - Conversation with hi
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 16 Aug 2020 11:26:02 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566361694            03:09 PM, 16th Aug                     hi                    Chat widget opened           03:12 PM, 16th Aug                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           03:12 PM, 16th Aug                     hi                    Hi           03:13 PM, 16th Aug                     hi                    I would like return one item that I got delivered today           03:14 PM, 16th Aug                   Abhishek                   Please let me know your respective order number.           03:14 PM, 16th Aug                     hi                    9797436333           03:16 PM, 16th Aug                   Abhishek                   Please let us know the specific reason for this return.           03:16 PM, 16th Aug                     hi                    Chat widget opened           03:18 PM, 16th Aug                     hi                    It's not fit to my feet           03:18 PM, 16th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:20 PM, 16th Aug                     hi                    Ok           03:20 PM, 16th Aug                   Shivani                    Thank you for holding up            03:20 PM, 16th Aug                   Shivani                    We would like to inform you that you can return the item to any nearby Shoemart Store.           03:21 PM, 16th Aug                   Shivani                    Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store in the UAE.

· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:23 PM, 16th Aug                   Shivani                    Is there anything else I can help you with?            03:23 PM, 16th Aug                   Shivani                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us.

Thank you for contacting us.           03:25 PM, 16th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1393249