Subject: Ticket Assigned - Conversation with maryam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 16 Aug 2020 07:55:28 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8397700521 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00965-99817757            11:42 AM, 16th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:43 AM, 16th Aug                     maryam                    Hello my name is maryam i made my order yesterday           11:43 AM, 16th Aug                     maryam                    And paid it but when i go to order history there is no information about my order           11:44 AM, 16th Aug                     maryam                    I want to make sure that my order went through           11:44 AM, 16th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:45 AM, 16th Aug                     maryam                    Ok sure           11:45 AM, 16th Aug                   Shivani                    Thank you for holding up            11:46 AM, 16th Aug                   Shivani                    We'd like to confirm you that order has not been placed successfully.           11:46 AM, 16th Aug                   Shivani                    We would request you to please place a new order again with us.           11:46 AM, 16th Aug                     maryam                    How come !           11:46 AM, 16th Aug                     maryam                    You already took the money           11:47 AM, 16th Aug                   Shivani                    We will forward your refund issue to our team and will process refund.           11:47 AM, 16th Aug                     maryam                    When you will refund it ?           11:48 AM, 16th Aug                   Shivani                    We will process refund as soon as possible.           11:48 AM, 16th Aug                     maryam                    But the product are going to be sold out !           11:49 AM, 16th Aug                     maryam                    I need the refund so i can do my order again           11:49 AM, 16th Aug                   Shivani                    We will forward your refund issue and process your refund on priority.           11:50 AM, 16th Aug                     maryam                    Can tou hold the product that in my inbox until the refund ?           11:50 AM, 16th Aug                   Shivani                    We are sorry to inform you that w can hold the product in your basket.           11:51 AM, 16th Aug                     maryam                    So how i will know that it has been refunded will you send me an email or call ?           11:52 AM, 16th Aug                   Shivani                    Yes, once the refund will process we will email you on your provided email address.           11:52 AM, 16th Aug                     maryam                    Ok and please let them work on it fast           11:53 AM, 16th Aug                   Shivani                    OK we will get back to you soon.           11:53 AM, 16th Aug                   Shivani                    Is there anything else I can help you with?            11:53 AM, 16th Aug                     maryam                    No thank you           11:53 AM, 16th Aug                   Shivani                    You're most welcome.           11:55 AM, 16th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:55 AM, 16th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1392229