Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 15 Aug 2020 09:55:17 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>
   Dear Customer Service,
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   I haven't receive any update with regards to the matter until now.
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   This is so disappointing.
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   There is no action to solve the issue.
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   Awaiting for your immediate compliance.
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   Catherine
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<div>From: Catherine &lt;[email-masked]&gt; 
   <br>To: [email-masked], [email-masked] 
   <br>Date: August 12, 2020 at 8:01 AM 
   <br>Subject: FW: Returns 
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    <div class="ox-e939e04871-MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d">ANY UPDATE????</span></div>
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<strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'">From:</span></strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'"> Catherine [mailto:[email-masked]] <br><strong>Sent:</strong> 11 Aug 2020 8:11 AM<br><strong>To:</strong> 'Mothercare'; [email-masked]'<br><strong>Subject:</strong> FW: Returns</span>
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    <div class="ox-e939e04871-MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d">A KIND REMINDER WITH REGARDS TO THE ISSUE.</span></div>
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<strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'">From:</span></strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'"> Catherine Montefalcon <a href="mailto:%5Bmailto:[email-masked]%5D" rel="noreferrer">[mailto:[email-masked]]</a> <br><strong><span style="background: yellow">Sent:</span></strong><span style="background: yellow"> 09 Aug 2020 6:06 PM</span><br><strong>To:</strong> Babyshop<br><strong>Subject:</strong> Re: Returns</span>
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     <div class="ox-e939e04871-MsoNormal">Dear Customer Service Team,</div>
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     <div class="ox-e939e04871-MsoNormal">Kindly find the attached snapshot of the item. Item ID</div>
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    <h1 style="margin-right: 24.0pt; margin-bottom: .0001pt; margin-left: 0in; line-height: 18.0pt; box-sizing: border-box"><span style="font-size: 12.0pt; font-family: 'Arial','sans-serif'">161611550</span></h1>
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     <div class="ox-e939e04871-MsoNormal">Thanks.</div>
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     <div class="ox-e939e04871-MsoNormal">Catherine</div>
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     <div style="margin-bottom: 12.0pt" class="ox-e939e04871-MsoNormal">On August 9, 2020 at 5:52 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Dear Customer,</span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">This email concerns your Customer Service case # 1360557</span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Looking forward to your response.</span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'"> </span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1360557<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'"><span class="ox-e939e04871-msoDel"><span>-</span></span>——</span></div>
      <div><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Shivani Rani :</span></div>
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         <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Hi Catherine, </span></div>
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         <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Thank you for getting in touch with us. </span></div>
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           <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">  <br>With reference to order no #7694997530 </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">We sincerely apologise for the inconvenience caused to you. </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">This <br>is really unfortunate that you had received a damaged item in your <br>purchase with us. We understand that you are skeptical about your future <br>purchases.  </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Please <br>be assured as we have forwarded this issue to our concerned team and <br>they are going to make sure you get your products in good shape for your <br>future purchases. </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">We would also request you to provide us some snapshots of the damaged item you have received along with the item id. </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">We look forward to hearing from you. </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Please note that this case will be automatically closed if we don’t hear from you within 24 hours. </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">Your friends, </span></div>
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            <div class="ox-e939e04871-MsoNormal"><span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'">The Support Team </span></div>
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<span style="font-size: 10.5pt; font-family: 'Segoe UI','sans-serif'"><br></span><span style="font-size: 1.0pt; font-family: fdtktid; color: white">1360557:1125156</span>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043137574983'>20200809_175856.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043137574984'>20200809_175904.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043137574985'>20200809_175859.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1360557