Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 Aug 2020 16:12:48 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>

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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 14, 2020 12:24:00 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1382026] - Returns
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<div dir="ltr">Hi Moktar​,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div dir="ltr">We would also request you to provide us some snapshots of the wrong item you received along with the order number.<br>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1382026