Subject: New Reply Received - Re: Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Aug 2020 10:39:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div>Please cancel my order</div>
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<div style="font-size:85%;color:#575757">Envoyé depuis mon smartphone Samsung Galaxy.</div>
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<div>-------- Message d'origine --------</div>
<div>De : Max &lt;[email-masked]&gt; </div>
<div>Date : 14/08/2020  13:51  (GMT+04:00) </div>
<div>À : [email-masked] </div>
<div>Objet : Re: [#1381832] - Re: Order confirmed! </div>
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<div dir="ltr">Hi Jordy,</div>
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<div style="box-sizing: border-box; word-break: break-word" dir="ltr">Thank you for getting in touch with us.<br style="box-sizing: border-box"><br style="box-sizing: border-box">With reference to order no #9797143395</div>
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<br style="box-sizing: border-box">We would like to inform you that the order usually delivered within 1- 2 working days and we can see that you want us to cancel your order. </div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word">Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br style="box-sizing: border-box"><br style="box-sizing: border-box">Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.<br style="box-sizing: border-box"><br style="box-sizing: border-box">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br style="box-sizing: border-box"><br style="box-sizing: border-box">Your friends,<br style="box-sizing: border-box">The Support Team <br style="box-sizing: border-box"><br style="box-sizing: border-box"><br style="box-sizing: border-box"><br style="box-sizing: border-box">
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1381832