Subject: New Reply Received - Fwd: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 13 Aug 2020 18:12:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Fwd: Share your feedback with us  Ticket comment <div dir="auto">What's the update here? I am waiting for the right order.</div>
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<div>On Sat, 8 Aug 2020, 19:17 Asad Dhanjee, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">That's really inconvenient. Wrong order was sent by your staff and why do I have to visit the branch; kindly arrange delivery for correct item and collection of the wrong item.</div>
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<div dir="ltr" class="gmail_attr">On Sat, 8 Aug 2020, 19:15 Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Asad,</div>
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<div>Thank you for getting in touch with us.<br> <br>With reference to order no #9795513828<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you can now drop off your return to any (Splash) store across the UAE. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1361753