Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Aug 2020 08:06:01 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527862425            11:49 AM, 13th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:50 AM, 13th Aug                     hello                    I returned           11:50 AM, 13th Aug                     hello                    2 set from           11:50 AM, 13th Aug                     hello                    bra and penty           11:51 AM, 13th Aug                     hello                    each of them 1 product se missing           11:51 AM, 13th Aug                     hello                    but they didnt refund my money on the account           11:51 AM, 13th Aug                     hello                             11:52 AM, 13th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:53 AM, 13th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:53 AM, 13th Aug                     hello                    sure           11:53 AM, 13th Aug                   Shivani                    Thank you for holding up            11:56 AM, 13th Aug                     hello                    when I will get the balance           11:56 AM, 13th Aug                   Shivani                    We would request you to please share the return slip which was given by the courier team.           11:56 AM, 13th Aug                     hello                    I didn't recieved any slip           11:57 AM, 13th Aug                     hello                    coru           11:57 AM, 13th Aug                     hello                    iur           11:57 AM, 13th Aug                     hello                    he only took the product           11:58 AM, 13th Aug                     hello                    with him           11:58 AM, 13th Aug                   Shivani                    We would like to inform you that as per our records we only receive 1 item and the item #  Lace Bra with Applique Detail Bikini Briefs has not receive it at warehouse.           12:00 PM, 13th Aug                     hello                    yeah           12:01 PM, 13th Aug                     hello                    from each set           12:02 PM, 13th Aug                     hello                    1 thing is missing           12:02 PM, 13th Aug                     hello                    I received like that           12:02 PM, 13th Aug                     hello                    thats why I returned           12:02 PM, 13th Aug                   Shivani                    Ok           12:03 PM, 13th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:03 PM, 13th Aug                   Shivani                    We will forward your issue to our team and we will update you on your email.           12:03 PM, 13th Aug                     hello                    ok           12:03 PM, 13th Aug                   Shivani                    Is there anything else I can help you with?           12:03 PM, 13th Aug                     hello                    no           12:04 PM, 13th Aug                     hello                    just that issue           12:04 PM, 13th Aug                     hello                    ok           12:05 PM, 13th Aug                   Shivani                    Ok           12:05 PM, 13th Aug                     hello                    Thank u           12:05 PM, 13th Aug                   Shivani                    You're most welcome.           12:05 PM, 13th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:05 PM, 13th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1382582