Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 12 Aug 2020 05:01:55 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>ANY UPDATE????</span></div>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Catherine [mailto:[email-masked]] <br><b>Sent:</b> 11 Aug 2020 8:11 AM<br><b>To:</b> 'Mothercare'; [email-masked]'<br><b>Subject:</b> FW: Returns</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>A KIND REMINDER WITH REGARDS TO THE ISSUE.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Catherine Montefalcon <a href="mailto:%5Bmailto:[email-masked]%5D" rel="noreferrer">[mailto:[email-masked]]</a> <br><b><span style="background:yellow;mso-highlight:yellow">Sent:</span></b><span style="background:yellow;mso-highlight:yellow"> 09 Aug 2020 6:06 PM</span><br><b>To:</b> Babyshop<br><b>Subject:</b> Re: Returns</span>
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<div class="MsoNormal">Dear Customer Service Team, </div>
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<div class="MsoNormal">Kindly find the attached snapshot of the item. Item ID </div>
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<div class="MsoNormal">Thanks. </div>
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<div class="MsoNormal">Catherine </div>
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<div class="MsoNormal" style="margin-bottom:12.0pt">On August 9, 2020 at 5:52 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This email concerns your Customer Service case # 1360557</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1360557<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Shivani Rani :</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Catherine, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thank you for getting in touch with us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>  <br>With reference to order no #7694997530 </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We sincerely apologise for the inconvenience caused to you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This <br>is really unfortunate that you had received a damaged item in your <br>purchase with us. We understand that you are skeptical about your future <br>purchases.  </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please <br>be assured as we have forwarded this issue to our concerned team and <br>they are going to make sure you get your products in good shape for your <br>future purchases. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We would also request you to provide us some snapshots of the damaged item you have received along with the item id. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We look forward to hearing from you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please note that this case will be automatically closed if we don’t hear from you within 24 hours. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Your friends, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>The Support Team </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br></span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1360557:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043136400607'>20200809_175856.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043136400608'>20200809_175904.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043136400609'>20200809_175859.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1360557