Subject: New Reply Received - Re: order 8396645579
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 09:51:44 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: order 8396645579  Ticket comment <div dir="auto"><div>
<div dir="auto">Dear my friends the Support Team, </div>
<div dir="auto"><br></div>
<div dir="auto">My order was placed for specific items i wanted from your shop, later i got a notification about the items being unavailable. </div>
<div dir="auto">After contacting the customer service by phone they informed that your policy does not allow refund back to my bank credit card used for payment. </div>
<div dir="auto">That case might be understandable if i returned or cancelled the order but the cancellation happened from your side and you will still hold my money to only be used in your store, which is something illegal and unacceptable,</div>
<div dir="auto"> please proceed with refunding my invoice to my bank card or proceed with delivering the order i placed.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
<div dir="auto"><br></div>
<div dir="auto">Hanan AlAwadhi </div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 11 Aug 2020, 10:55 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Hanan,</div>
<div dir="ltr">
<br>Thank you for getting in touch with us.<br><br>With reference to order no #8396645579<br><br>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and we have processed the refund in your my credit wallet.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item were not shipped in your order.</div>
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<div>Also, the remaining items have been shipped in one shipment and our courier team will contact you soon to arrange the delivery of the item.</div>
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<br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br><br><br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1373108