Subject: New Reply Received - Re: You left Something in your cart
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Aug 2020 12:34:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: You left Something in your cart  Ticket comment <div dir="auto">I received 3 pcs of gray bra,, my order is 3 pcs of cream bra</div>
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<div>On Mon, Aug 10, 2020, 3:27 PM DHEN MERANO &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">I want to return the wrong  items i received today, and give me my exact order. </div>
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<div dir="ltr" class="gmail_attr">On Mon, Aug 10, 2020, 3:13 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Dhen,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br> <br>With reference to order no #6214471086<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong color item in your purchase with us. We understand that you are sceptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges​, only return and refund can be done.</div>
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<div dir="ltr">We would request you to please let us know do you want to return the item so that we can create the return request on your behalf.</div>
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<div>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1370738