Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 09 Aug 2020 15:10:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>
   Dear Customer Service Team,
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   Kindly find the attached snapshot of the item. Item ID
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   Thanks.
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   Catherine
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<div>On August 9, 2020 at 5:52 PM Babyshop &lt;[email-masked]&gt; wrote: 
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    <div>Dear Customer,</div>
    <div>This email concerns your Customer Service case # 1360557</div>
    <div>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
    <div>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
    <div>Looking forward to your response.</div>
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    <div>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1360557<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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    <div>Shivani Rani :</div>
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       Hi Catherine,
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       Thank you for getting in touch with us.
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         <br style="box-sizing: border-box">With reference to order no #7694997530
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          We sincerely apologise for the inconvenience caused to you.
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          This 
          <br>is really unfortunate that you had received a damaged item in your 
          <br>purchase with us. We understand that you are skeptical about your future 
          <br>purchases. 
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          Please 
          <br>be assured as we have forwarded this issue to our concerned team and 
          <br>they are going to make sure you get your products in good shape for your 
          <br>future purchases.
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          We would also request you to provide us some snapshots of the damaged item you have received along with the item id.
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          We look forward to hearing from you.
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          Please note that this case will be automatically closed if we don’t hear from you within 24 hours.
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          Your friends,
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          The Support Team
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    <span style="font-size: 0px; font-family: 'fdtktid'; min-height: 0px; height: 0px; max-height: 0px; line-height: 0px; color: #ffffff">1360557:1125156</span>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043135530642'>20200809_175856.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043135530643'>20200809_175904.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043135530644'>20200809_175859.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1360557