Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 08 Aug 2020 16:33:06 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello the items were collected yesterday but no return receipt was given </div>
<div id="yMail_cursorElementTracker_1596904369277"><br></div>
<div id="yMail_cursorElementTracker_1596904369431">Thanks you for your help with the matter </div>
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<div id="yMail_cursorElementTracker_1596904379612">Nicki<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sat, 8 Aug 2020 at 18:31, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2921035980"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1358286</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div dir="ltr">Hi Nicki,</div>
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<br>Thank you for getting in touch with us.<br><br>With reference to order number #9794290727<br><br>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We would request you to please let us know did you return the item or not and if yes then share the return slip which was given by the courier team at the time of collection of the item.<br>
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<div dir="ltr">We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don’t hear from you within 24 hours.<br><br>Your friends,<div class="yiv2921035980yqt7244646530 yQTDBase" id="yiv2921035980yqtfd22787">
<br>The Support Team<br><br><br><br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1358286