Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 08 Aug 2020 14:58:03 +0000

Hi Shivani Rani,  
  The following message composed by you on ticket 1360509 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Ceu,     
 Thank you for getting in touch with us. 
   
 With reference to order no #7695975428 
   
 We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you. 
   
 During quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order. You are still going to receive the remaining items.  
   
 We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.     Feel free to reach out to us if you need any further assistance.  

 Your Friends, 
 The Support Team