Subject: New Reply Received - Wrong items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Aug 2020 17:04:14 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Wrong items  Ticket comment <div>No need to go out and return   it cost me a lot , actually this is the second time I recieved the wrong items from your store. Anyway thanks<br id="yMail_cursorElementTracker_1596819669111"><br>
</div>
<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Aug 7, 2020 at 18:12, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6477880993"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div>
<div>Hi Marcelina,</div>
<div><br></div>
<div>Thank you for your response.</div>
<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br></div>
<div>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
<div><br></div>
<div><br></div>
<div><br></div>
</div>
<div><div><br></div></div>
</div>

	

</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1358589