Subject: New Reply Received - Returning a shirt
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 06 Aug 2020 14:16:13 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returning a shirt  Ticket comment <div dir="ltr">Dear sir,<div>  now i do not need the exchange from your side.If I get the same style button it is better to me.that i can stitch from my side.and it is not a more time only 19 days.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Aug 6, 2020 at 5:57 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div>Hi Mohamed,</div>
<div><br></div>
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<div>Thank you for getting in touch with us.</div>
<div><div>
<div> <br style="box-sizing:border-box">With reference to order no #9792332918<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing:border-box"></div>
<div>This
 is really unfortunate that you had received a damaged item in your 
purchase with us. We understand that you are skeptical about your future
 purchases. </div>
<div><br style="box-sizing:border-box"></div>
<div>Please
 be assured as we have forwarded this issue to our concerned team and 
they are going to make sure you get your products in good shape for your 
future purchases.</div>
<div><br style="box-sizing:border-box"></div>
<div>We would like to inform you that we do not offer exchange of the item and as per our return policy we only accept the return of the item within 14 days of the delivery.</div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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<br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div><br></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1356454