Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Aug 2020 10:17:08 +0000

Hi Shivani Rani,  The customer has responded to the ticket.    Ticket comment <div>Order number <span style="caret-color: rgb(30, 30, 30); color: rgb(30, 30, 30); font-family: Helvetica, Arial, sans-serif; font-size: 12px; text-align: right; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%; background-color: rgb(242, 242, 242)"> </span><span style="caret-color: rgb(30, 30, 30); color: rgb(30, 30, 30); text-align: right; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%; background-color: rgb(242, 242, 242); font-style: normal; font-size: 14px"><font>8393771312</font></span>
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<div style="text-align: right"><br></div>Damaged item </div>
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<br><div dir="ltr">Sent from my iPhone</div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzNDI3ODQxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P99_ypERlK7A0ELUV4P3F8QURnzHI5djeO37mYv-f7Y"><div dir="ltr"><br></div>
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<div dir="ltr">This is the item i dont know where is the id</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzNDI3ODQxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.S4c8fsFxlUMZfco8g7C7nW3FqxvzW2FTeXrrAJOSmdM"><br>
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<div>On Aug 4, 2020, at 4:35 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Dan​a,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This
 is really unfortunate that you had received a damaged item in your 
purchase with us. We understand that you are skeptical about your future
 purchases. </div>

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<div dir="ltr">We would also request you to provide us some snapshots of the damaged item you have received along with the item id and order number.<br>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px'><div><br></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1349516