Subject: New Reply Received - Failed transaction but bank debited
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Aug 2020 13:30:01 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Failed transaction but bank debited  Ticket comment <img class="ymail-preserve-class inline-image-guid-C9A344BA-5D26-4C5C-9E07-F98D12DC892D rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzMzk0Njk3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Xi5qTnjxvhhJDtj5pYMXxEQD2QC-nDwxpmKMlDiqQcw" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span>There was 2 transaction. And I have the bank details for your reference (attached photo). The first transaction was 2.88 amount to be paid but not debited. And the second one was 7.28 which was actually debited. If no record from your system then how can you explain this bank transaction details?<div><br></div>
<div>By the way, your mobile app was on error up until today. Kindly check. </div>
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<div>I appreciate you prompt response. <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Tuesday, August 4, 2020, 4:23 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div>Hi Lhaiy,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #8395336868<br><br>We sincerely apologise for the inconvenience caused to you.</div>

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<div dir="ltr">We would like to inform you as per our record on 2 Aug, 2020 we can see that there is only one order was which was trying to place of amount KWD 2.88 which was unsuccessful.</div>
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<div>We would request you to please contact your bank and confirm the same.</div>

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<div>Feel free to get in touch with us for further assistance.<br style="font-weight:inherit">
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1350087