Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Aug 2020 20:59:00 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Item id 6292368824976</div>
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<div>On Sun, 2 Aug 2020, 21:16 mai hesham, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Thank you for concern<div dir="auto">But I couldn't find item id to send it can you help with this </div>
<div dir="auto">It was Lee cooper polo t shirt with short sleeves red in colour</div>
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<div dir="ltr" class="gmail_attr">On Sun, 2 Aug 2020, 18:49 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Mai,</div>
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<div>Thank you for getting in touch with us.<br> <br>With reference to order no #7694760848<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong size item in your purchase with us. We understand that you are sceptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece and return the product to us.</div>
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<div>We would request you to please share the item id so that we can create the return request for the item on your behalf.</div>
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<br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1344421