Subject: New Reply Received - RE: order number 9793928361 - only half shipment received
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 02 Aug 2020 10:00:20 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  RE: order number 9793928361 - only half shipment received   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Pls arrange a GV of Aed 1000/- for customer &amp; call back to arrange the return of items.</div>
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<div class="MsoNormal">Do process manual refund (items can come back later).</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin Kumar</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Assistant Manager – Ecommerce Operations</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Landline: +971 4 517 5412</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>India Mobile: +91 85860 04494</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>UAE Mobile:+971 56 408 0342</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'><a href="http://www.babyshopstores.com/" rel="noreferrer">www.babyshopstores.com</a> I
<a href="http://www.landmarkgroup.com/" rel="noreferrer">www.landmarkgroup.com</a></span></div>
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<div>From: Sachin Maheshwari <br>
<b>Sent:</b> Saturday, August 1, 2020 12:22 PM<br>
<b>To:</b> Aditti Sinha &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: order number 9793928361 - only half shipment received </div>
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<div class="MsoNormal">Hi <a id="OWAAM74DEACA4F2924242B4A08DB416964A12" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aditti Sinha</span></a>,</div>
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<div class="MsoNormal">Pls allow me to get this fixed for you.</div>
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<div class="MsoNormal">From the Stroller / travel system, we have identified the issue &amp; missing items are missed from supplier end directly and that’s why I have removed the listing from platform.</div>
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<div class="MsoNormal">For the other car seat, I am checking with team for delivery.</div>
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<div class="MsoNormal">Pls let me know, if you want me to arrange return for all of these items &amp; process refund.</div>
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<div class="MsoNormal">Also for all of the inconvenience you have faced, I would like to have a Aed 1000/- GV (Valid for three months) to use online for you.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin Kumar</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Assistant Manager – Ecommerce Operations</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Landline: +971 4 517 5412</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>India Mobile: +91 85860 04494</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>UAE Mobile:+971 56 408 0342</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'><a href="http://www.babyshopstores.com/" rel="noreferrer">www.babyshopstores.com</a> I
<a href="http://www.landmarkgroup.com/" rel="noreferrer">www.landmarkgroup.com</a></span></div>
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<b>From:</b> Aditti Sinha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, July 31, 2020 12:48 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: order number 9793928361 - only half shipment received </div>
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<div class="MsoNormal">Hi Baby shop support Team, </div>
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<div class="MsoNormal">Mr. Sachin in CC . I am myself a landmark  employee . It’s a humble request to sort this issue ASAP , as my delivery is on 5<sup>th</sup> August and I want to be prepared and not chasing for the items not received .
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<div class="MsoNormal">I am really frustrated chasing for the below items that  I ordered from baby shop app online (order number 9793928361).</div>
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<div class="MsoNormal">The total item value is <b><span style="font-size:12.0pt">AED  3,321</span></b><span style="font-size:12.0pt">
</span>. Which include the below. </div>
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<div class="MsoNormal">A . <span style="background:yellow;mso-highlight:yellow">cam area zero + car seat</span>
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<div class="MsoNormal">B. cam pulsar travel system</div>
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<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Twin stroller
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Bag<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="background:yellow;mso-highlight:yellow">carry cot<div></div></span></li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">car seat
<span style="background:yellow;mso-highlight:yellow">with base</span>  <div></div>
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<div class="MsoNormal">Out of the above item the yellow heighted items not received . I am attaching the images of item that I ordered and highlighting the products not received .
<b><u>Please note before ordering the item I double confirmed calling at call center that the cam pulsor have 4 items , Mr Abbdullah in call center confirmed the four thing ( bag , twin stroller , carry cot and car seat with base ) .Since we have twins he advised
 us to buy one more car seat. separately . </u></b>
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<div class="MsoNormal">This item was ordered was ordered on 24<sup>th</sup> July 2020 and delivered on 27<sup>th</sup> July . On the same day we called the support call center . The below was said .
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<b>Mr. Kamal ( call center )</b> :- they will check and get back in 24 hours.
<b><i>But I dint receive any call .</i></b> </div>
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<b>Again I called on 28<sup>th</sup></b> :- they said will check with warehouse team , I even wrote email .
<b><i>But no response .</i></b>  </div>
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<b>Went to oasis baby shop :-</b>  went to baby shop store they informed it’s an online exclusive item , so I have to call  call-center only .
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<b>Ms. Braar ( call center</b>)-I took the store manager help and they connected me to call center , the call center lady told me may be its misplaced in courier  ( which is utter rubbish ) .<br>
<b>called Again on 31 July Ms. Hanin</b> : - I asked to connect me to supervisor , she disconnected . Before that she asked me to take refund.
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<div class="MsoNormal">Kindly Follow up with the buyer and e com team to get this fixed . I am myself working as a buyer and aware about the online process .  </div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="line-height:12.05pt;text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>Aditti Sinha
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<div class="MsoNormal" style="line-height:12.05pt;text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>Buying – Max Concept</span></div>
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<div class="MsoNormal" style="line-height:12.05pt;text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>Department -- Denim Shop and Activewear
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<div class="MsoNormal" style="line-height:12.05pt;text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>Landmark Tower, Dubai Marina, P.O. Box 113630
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<div class="MsoNormal" style="line-height:12.05pt;text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>Phone +971 (4) -517 5800
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<div class="MsoNormal" style="line-height:12.05pt;text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>Direct +971 (4) -517-5873<b></b></span></div>
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