Subject: Ticket Assigned - RE: order number 9793928361 - only half shipment received
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 01 Aug 2020 11:06:01 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: order number 9793928361 - only half shipment received  
Hi Baby shop support Team,

Mr. Sachin in CC . I am myself a landmark  employee . It's a humble request to sort this issue ASAP , as my delivery is on 5th August and I want to be prepared and not chasing for the items not received .

I am really frustrated chasing for the below items that  I ordered from baby shop app online (order number 9793928361).

The total item value is AED  3,321 . Which include the below.

A . cam area zero + car seat

B. cam pulsar travel system

  *   Twin stroller
  *   Bag
  *   carry cot
  *   car seat with base

Out of the above item the yellow heighted items not received . I am attaching the images of item that I ordered and highlighting the products not received . Please note before ordering the item I double confirmed calling at call center that the cam pulsor have 4 items , Mr Abbdullah in call center confirmed the four thing ( bag , twin stroller , carry cot and car seat with base ) .Since we have twins he advised us to buy one more car seat. separately .

This item was ordered was ordered on 24th July 2020 and delivered on 27th July . On the same day we called the support call center . The below was said .

Mr. Kamal ( call center ) :- they will check and get back in 24 hours. But I dint receive any call .
Again I called on 28th :- they said will check with warehouse team , I even wrote email . But no response .
Went to oasis baby shop :-  went to baby shop store they informed it's an online exclusive item , so I have to call  call-center only .
Ms. Braar ( call center)-I took the store manager help and they connected me to call center , the call center lady told me may be its misplaced in courier  ( which is utter rubbish ) .
called Again on 31 July Ms. Hanin : - I asked to connect me to supervisor , she disconnected . Before that she asked me to take refund.

Kindly Follow up with the buyer and e com team to get this fixed . I am myself working as a buyer and aware about the online process .

Regards,
Aditti Sinha
Buying - Max Concept
Department -- Denim Shop and Activewear
Landmark Tower, Dubai Marina, P.O. Box 113630
Phone +971 (4) -517 5800
Direct +971 (4) -517-5873

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1341030