Subject: New Reply Received - Click & Collect
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 01 Aug 2020 10:25:32 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="ltr">Thank you for reply, but you have to ask the customer first that you will cancel 1 item since the offer is buy one get one free. Now you cancelled one item from the order which cost more than 7 KD and gave me the free item a ball which is 900
 fils ?? Is that make sense ?? </div>
<div dir="ltr">I need the item or refund the free item and take cash back . </div>
<div dir="ltr">Regards , </div>
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<div>On Aug 1, 2020, at 1:08 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Nora,</div>
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<div>Thank you for contacting us again.</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and we will process the refund as soon as possible.</div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped in your order.</div>
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<div dir="ltr">We have forwarded your refund issue to our concern team. Once we will get any update we will get back to you.<br>
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We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1329392