Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jul 2020 06:49:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi <span style='color: rgb(50, 49, 48); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); display: inline !important'>the
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that's mean I paid to CenterPoint 7KD for <span style="font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">f</span><span style="font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">ree
 of charge</span> ( for nothing ), and as you know the shop was closed for 3 months and now you suppose the credit only valid for 3 months Not for 6 months you prevent me to use the voucher for 3 months due to the shop closing.
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<div>and from begin you refused to refund the money to as cash or add to my shukran card.</div>
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I am extremely dissatisfied, please raise my issue to the top management, to find a solution to give it to me my right<br>
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Regards</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 26, 2020 8:36 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1329864] - Returns
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<div>Hi Mahmoud,</div>
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Thank you for getting in touch with us.<br>
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With reference to order number #8360083692<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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We would like to inform you that we have issued the voucher on 5 Dec, 2019 and the credit note is only valid for 6 months.</div>
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<div>We are sorry to inform you that we can not extend the voucher validity.</div>
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<div>Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1329864