Subject: New Reply Received - Re: Thank you for collecting your order
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jul 2020 10:34:53 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div>Still waiting for someone to cum n collect item<br><br>
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<div>On Thursday, July 23, 2020, shaazim k &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Moon tower 2....flat 903<div>Al nahda sharjah</div>
<div>Behind  ansar mall</div>
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<div>I ordered the same item last time and also received an incorrect size</div>
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<div>Should i reorder because it seems u dont have stock but it appears on the website</div>
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<div>Im intreseted in this item so pls let me know</div>
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<br><br>On Wednesday, July 22, 2020, Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Shaazim,</div>
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<div>Thank you for your prompt reply.</div>
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<br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that we do not offer exchange of the item. However, you can return your purchases and place a new order again with us.</div>
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<div>We request you to please share your complete collection address so that we can create the return request for the item on your behalf.</div>
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<div>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1320956