Subject: Re: Missing item issue //// 9777207151
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jul 2020 23:00:34 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 23:05:36 
Subject: Re: Missing item issue //// 9777207151 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Seeta Seeta" <[email-masked]> 
To: "LS ECOM" <[email-masked]>, "mahesh kumar" <[email-masked]>, "Akula Murali" <[email-masked]>, "saravanan sathappan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "mike bermingham" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, July 20, 2020 12:30:13 PM 
Subject: Re: Missing item issue //// 9777207151 

Hi Team, 

With reference to the order number 9777207151, the customer placed the order for 16 items and as per hybris, all items have been delivered to the customer through Aramex under tracking number 45904574505. 

Now the customer is claiming that he didn't receive 1 item which is 161812166 - - 6-Piece Printed Comforter Set - 260x240 cms AED 490. 

So we request you to look into this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 19 July, 2020 20:35:44 
Subject: Re: Missing item issue //// 9777207151 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, July 15, 2020 9:28:28 PM 
Subject: Missing item issue //// 9777207151 

Hi Team, 

Ticket number: 923469 
Problem Statement: Missing item issue 
Order Date : Apr 11, 2020 
Order ID: 9777207151 
Tracking ID: 45904574505 

Issue Description: Customer reported that she has not received 1 item. However, we have shipped all the 16 items. 

The missing item is: 161812166 - - 6-Piece Printed Comforter Set - 260x240 cms and cost is AED 490 

Also, the customer is having only 1 order so far of total amount AED 1208 including the missing item price. 

Kindly check and advise what we can do in this case. 

Thank you for your help! 

Regards, 
Shivani