Subject: New Reply Received - Re: ﻿ Your Click & Collect order is confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jul 2020 11:56:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: 	Your Click & Collect order is confirmed!   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi team,<br>
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You did all this without informing me?<br>
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How come all this happened and there was not a single email raised or a, word communicated to the customer? Kindly process the refund back to my card and i will not be placing anything further.<br>
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And make sure its been almost 2 weeks i need the refund back to my credit card. <br>
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Regards<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, July 25, 2020 1:38:07 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1318771] - Re:  Your Click &amp; Collect order is confirmed!
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<div dir="ltr">Hi Fahad,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #9792302343</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">During quality check we found out that the item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<div dir="ltr">​We request you to please place a new order again with us so that we will be able to deliver it.<br>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1318771