Subject: New Reply Received - Order no 9783217977
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jul 2020 17:22:55 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order no 9783217977  Ticket comment <div dir="ltr">I am in absolute disbelief that you will not answer my question as to when my complain (which has been outstanding for over 7 weeks now) was forwarded to the relevant department. </div>
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<div dir="ltr">Please advise how I can lodge a formal complaint. </div>
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<div>On 21 Jul 2020, at 20:26, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Nathalia,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you and please be assured this will not repeat in future again.</div>
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<div dir="ltr">We would like to inform you that our team will contact you soon in order to arrange the time for repair.</div>
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<br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1077717