Subject: New Reply Received - Please change this because it has scratch
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jul 2020 18:12:00 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Please change this because it has scratch  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyOTA3MTY3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NEtCguSwFeG-f-7XqTpemlntSH-eREbFNvw1v9vla5s" style="max-width: 100%"></div>
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<div>On Sun, 19 Jul 2020 at 9:08 PM Itachi Uchiha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="auto">You will going to change it? Thank you. Cause I can’t wear it because of the damage. Its okay if its in back but its in front of the shirt</div></div>
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<div dir="ltr" class="gmail_attr">On Sun, 19 Jul 2020 at 5:51 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Itachi,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #6208823898<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This
 is really unfortunate that you had received a damaged item in your 
purchase with us. We understand that you are skeptical about your future
 purchases. </div>
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<div>Please
 be assured as we have forwarded this issue to our concerned team and 
they are going to make sure you get your products in good shape for your 
future purchases.</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">We have forwarded your issue to our concern team and ask them to refund 
you for the same. Once we will get any update we will get back to you.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1314422