Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jul 2020 12:35:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div><div dir="auto">Dear Max,</div></div>
<div dir="auto"><br></div>
<div dir="auto">Thanks for your reply, please find the attachment snapshot of Wrong item which i have received<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyOTAzNzM3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.I820o0JNu8yOfNjiypR68X4etz7Fv9N7CXaHtH41hBs" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyOTAzNzM4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HPd60G0mcsyRmSbw5Y1A_wkYaF2fs1T7D1t61EAtXvQ" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyOTAzNzM3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6RkFOXaxDhWGw2ro_MWLN8u7UBscpaJaWX5UwJ8wBs0" style="max-width: 100%"></div> <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>With reference to order no #6208331219</span>
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<div dir="auto">I hope you solve this issue as soon as possible.</div>
<div dir="auto"><br></div>
<div dir="auto">Awaiting your kind reply.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Muhammad Farhan</div>
<div dir="auto">0599317100</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jul 19, 2020 at 1:12 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Muhammad,</div>
<div dir="ltr"><br></div>
</div>
<div dir="ltr">
<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div><div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #6208331219<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing:border-box"></div>
<div>This
 is really unfortunate that you had received a wrong item in your 
purchase with us. We understand that you are sceptical about your future
 purchases. </div>
<div><br style="box-sizing:border-box"></div>
<div>Please
 be assured as we have forwarded this issue to our concerned team and 
they are going to make sure you get correct your products for your 
future purchases.</div>
<div><br style="box-sizing:border-box"></div>
<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
<div><br style="box-sizing:border-box"></div>
<div>We look forward to hearing from you.</div>
<div><br style="box-sizing:border-box"></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div>
<br style="box-sizing:border-box"><br style="box-sizing:border-box">
</div>
<div style="box-sizing:border-box;word-break:break-word"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px'></div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Regards,<br>Muhammad Farhan<br>Sr Instrument &amp; Control Technician<br>Field Maintenance<br><br>Ibn Zahr<br>A SABIC Affiliate<br>Jubail, 31961<br>Saudi Arabia<br>T:  +9663522369<br>E:  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>W: <a href="http://www.sabic.com" rel="noreferrer">www.sabic.com</a><br>S:  Facebook | Instagram | LinkedIn | Twitter | YouTube<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1310660