Subject: [JIRA] Sudhanshu Gandhi mentioned you on REL-104097
From: "Sudhanshu Gandhi (Jira)" <[email-masked]>
To: "shivani.rani" <[email-masked]>
Date: Sat, 18 Jul 2020 23:01:27 +0000

Sudhanshu Gandhi *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-104097 Refund follow on rejected( 6202289282 and item 161849415) 

Sudhanshu Gandhi *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNGFhZTY4YmI3MGU3NGM2NWExNDg3MjI4OWY1ZGI1NGYiLCJwIjoiaiJ9 )

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REL-104097 ( https://landmark.atlassian.net/browse/REL-104097?atlOrigin=eyJpIjoiNGFhZTY4YmI3MGU3NGM2NWExNDg3MjI4OWY1ZGI1NGYiLCJwIjoiaiJ9 )

Refund follow on rejected( 6202289282 and item 161849415) ( https://landmark.atlassian.net/browse/REL-104097?atlOrigin=eyJpIjoiNGFhZTY4YmI3MGU3NGM2NWExNDg3MjI4OWY1ZGI1NGYiLCJwIjoiaiJ9 )
Sudhanshu Gandhi 3:01 am GST

Hi shivani.rani ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5db95937b3c7570c49db48ec )

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, I have shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-104097?atlOrigin=eyJpIjoiNGFhZTY4YmI3MGU3NGM2NWExNDg3MjI4OWY1ZGI1NGYiLCJwIjoiaiJ9 )

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