Subject: New Reply Received - Re: 9784455831 Order Discrepancy
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jul 2020 15:12:10 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: 9784455831 Order Discrepancy  Ticket comment <div dir="auto">Dear Max team <div dir="auto"><br></div>
<div dir="auto">No one reply to email. No one process refunds. Max has lost all respect in this Covid-19 era. </div>
<div dir="auto"><br></div>
<div dir="auto">Please process the refund for the subject order missing item. </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Faheemuddin Farooqui </div>
<div dir="auto">0567498002</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 3 Jul 2020, 12:55 pm Faheemuddin Farooqui, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear Max Team <div dir="auto"><br></div>
<div dir="auto">Refund still not received against subject order missing item. It's more than a month now.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Faheemuddin Farooqui </div>
<div dir="auto">+971567498002</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 17 Jun 2020, 5:48 pm Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div>
<div>Hi Faheemuddin,</div>
<div><br></div>
</div>
<div><div>
<div>Thank you for getting in touch with us.</div>
<div><br></div>
<div>With reference to order no #9784455831</div>
<div><br></div>
<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
<div><br></div>
<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and we will process the refund for the item as soon as possible.</div>
<div><br></div>
<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped in your order.</div>
<div><br></div>
<div>We request you to please share the image of the extra item delivered and also share the price of it so that we can check.</div>
<div><br></div>
<div>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team </div>
</div></div>
</div>

	

</div></blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1175971