Subject: New Reply Received - Regarding order No.: 8390699026
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jul 2020 08:20:34 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Regarding order No.: 8390699026  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Good Morning Splash Support,</div>
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The ticket #1286407 is not resolved yet (as per your update)</div>
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The items as per order No.: 8390699026 has not been picked yet, nor returned and refund given.</div>
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I wonder why is it taking so long. It has been one week after you confirmed that return request has been raised.</div>
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Please update me</div>
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Thanks in advance</div>
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<b>Best Regards</b>
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<b>Bhaskar Jyoti Saha</b>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, July 8, 2020 9:00 PM<br>
<b>To:</b> Bhaskar Jyoti Saha &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1286407] - Regarding order No.: 8390699026
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<div>Hi Bhaskar,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #8390699026
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div>We would like to inform you that we have create a return request for the item #161313156 - - Bossini Printed Formal Shirt with Long Sleeves and our courier team will contact you in 5- 7 working days for the collection.</div>
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<div>Also, we would like to inform you that we do not offer exchange of the item. However, you can return your item #161985344 - - Printed Midi Shirt Dress with Short Sleeves and Tie Ups and place a new order again with the desired size.</div>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1286407