Subject: New Reply Received - Complain
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jul 2020 12:34:18 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Complain  Ticket comment <div>Tarek</div>
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<div style="direction: ltr">00966558101457</div>
<div style="direction: ltr">City max -flamingo mall</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 8 Jul 2020, at 16:47, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi,</div>
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<div>Thank you for contacting us.</div>
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<div>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>
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<div>We take matters like these very seriously. We would request you to please share the following detail with us in order to take a strict action on this. </div>
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<div>Your name: </div>
<div>Contact number:</div>
<div>Store name and address:</div>
<div>Receipt of purchase:</div>
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<div>Again, please accept our sincere apologies for this.</div>
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<div>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1290573