Subject: Cancellation of C&C order/////9784179969
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 7 Jul 2020 02:07:01 -0700 (MST)

Hi Team, 

Ticket number: 1231808 
Problem Statement: Cancellation of C&C order 
Order Date : May 24, 2020 
Order ID: 9784179969 
Tracking ID: LM476247714 
Assistance Required: Need urgent shipping 

Issue Description: The order was shipped on 25 May, 2020 but still not delivered to customer. 

The order status is showing "STORE_IN_TRANSIT". 

However, fodel team updated that they have not received the order yet. 

We have already escalated this case to wh but did not receive any response. 

Now, customer wants to cancel this order and wants his refund. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani