Subject: New Reply Received - Products MISSING and not in PACKETS
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jul 2020 01:24:55 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Products MISSING and not in PACKETS  Ticket comment <div>The items that were given were the ONLY two items NOT in a personal packet inside the box. Which was weird. You need to figure this out at your warehouse. Someone took my daughter's skirt belonging to a set and opened it, then replaced it with a horrible 3/4 green glitter Palazzo pants that didn't even have a label. </div>
<div>Then in addition to that, someone took my lingerie, and STOLE my thong. </div>
<div>BOTH happened IN your warehouse because the box was intact, nothing else was missing, and the items that were stolen from were the only two without a PACKET which is VERY strange since they were both sets. </div>
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<div>This is very annoying. You should offer to deliver the ORDERED and PAID FOR items, and at the same time, collect the incomplete sets I received. Because this is wasting time. </div>
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<div>Not happy with your system or return policy.</div>
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<div>On Sunday, July 5, 2020, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Faatimah,</div>
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<div dir="ltr">Thank you for your response.</div>
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<div dir="ltr">We would like to inform you that we do not offer exchange of the item. However, on;y return and refund can be done and we have create a return request for two item:</div>
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<br><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">162350857 - - Printed Round Neck T-shirt with Lace Detail Midi Skirt</span>
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<span dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>161642014 - - Textured Babydoll Dress with Thong<br></span><br>Our courier team will contact you in 5 - 7 working days for the collection under the ​tracking id #46063890040.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1228440