Subject: [JIRA] (REL-101707) Refund follow on rejected/ 6478092313 RMA 23954081)
From: "Neha K (Jira)" <[email-masked]>
To: "shivani.rani" <[email-masked]>
Date: Mon, 06 Jul 2020 17:46:38 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-101707 Refund follow on rejected/ 6478092313 RMA 23954081) 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNDg1ODc5NTRhMDUzNGY0YmE5MDg1M2NmYTk2Y2UwZjYiLCJwIjoiaiJ9 )

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REL-101707 ( https://landmark.atlassian.net/browse/REL-101707?atlOrigin=eyJpIjoiNDg1ODc5NTRhMDUzNGY0YmE5MDg1M2NmYTk2Y2UwZjYiLCJwIjoiaiJ9 )

Refund follow on rejected/ 6478092313 RMA 23954081) ( https://landmark.atlassian.net/browse/REL-101707?atlOrigin=eyJpIjoiNDg1ODc5NTRhMDUzNGY0YmE5MDg1M2NmYTk2Y2UwZjYiLCJwIjoiaiJ9 )
Updates
Neha K 9:43 pm GST Status: To Be Assigned Hybris Resolved
Comments
Neha K 9:43 pm GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar T ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5ab886b035e5a02a84dfcfcb ) has shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-101707?atlOrigin=eyJpIjoiNDg1ODc5NTRhMDUzNGY0YmE5MDg1M2NmYTk2Y2UwZjYiLCJwIjoiaiJ9 )

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